问题 提问于 2015年7月6日
I have been trying to get back into a long-time live.com account of mine. I had two deaths in my family last year, both my sister (June) and my mother (September, with her funeral in October) Because of this, I traveled to visit my mother in hospice and
to her funeral, and while doing so used several different devices and wireless networks to access my account, which your system read as suspicious activity. Then, at one point, the automated system advised me to change my password, which I did. But, because
of all the stress of the circumstances, I didn't write it down, and subsequently forgot it. So eventually I couldn't get back into my account, and after repeated attempts it was locked. Now, when I request a code, the system doesn't send one.
But your "account recovery" form doesn't work for me either. I did not use this account to send emails, so I have no answer for that recovery question, and I don't use labels. I'm sure that appears to your automated system as very suspicious.
My attempts to use the form to regain access my account result in the system sending me emails telling me to fill in the account recovery forms again (insanity is doing the same thing over and over...). And, my account had been active for so many years that I really don't even recall some of the information I provided so many years ago. In addition, when I signed up for the account, it's quite likely that I may have fudged on some of the material I was asked (I can recall a period, for instance, when I always used my father's date of birth) in an effort to protect my own privacy.
I recognize that Microsoft is trying to do the right thing, but locking me out of an account I've had for a very long time in the name of security is not reasonable. I feel I should have been able to opt out of some of the security measures when I could see they were inaccurate and liable to cause me problems at a time when I had many other things to deal with.
Your forms do not help me recover my account. I have a lot of important contacts in that account, and important information that is tied to the account in various ways (it ws the sign-on for my Blogger account, for instance) I cannot access without access to it. Please don't refer me back to endless circular forms that never achieve anything. Please help me.
But your "account recovery" form doesn't work for me either. I did not use this account to send emails, so I have no answer for that recovery question, and I don't use labels. I'm sure that appears to your automated system as very suspicious.
My attempts to use the form to regain access my account result in the system sending me emails telling me to fill in the account recovery forms again (insanity is doing the same thing over and over...). And, my account had been active for so many years that I really don't even recall some of the information I provided so many years ago. In addition, when I signed up for the account, it's quite likely that I may have fudged on some of the material I was asked (I can recall a period, for instance, when I always used my father's date of birth) in an effort to protect my own privacy.
I recognize that Microsoft is trying to do the right thing, but locking me out of an account I've had for a very long time in the name of security is not reasonable. I feel I should have been able to opt out of some of the security measures when I could see they were inaccurate and liable to cause me problems at a time when I had many other things to deal with.
Your forms do not help me recover my account. I have a lot of important contacts in that account, and important information that is tied to the account in various ways (it ws the sign-on for my Blogger account, for instance) I cannot access without access to it. Please don't refer me back to endless circular forms that never achieve anything. Please help me.
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