A reply link from your moderator was received but it cannot be read

However using her Hotmail address a question relating to a problem posting pictures  was posted and a link received from the moderator to view the answer.

When she logged into the link using her password  a message appeared indicating her Hotmail address "is not allowed to view the incident."  Strange since her address raised the issue!!!

Also when my Hotmail log in was used it firstly rejected the log in and gave an option to log out and log in again where upon  it said you are logged in (with my wife's hotmail address). We were still informed you cannot read the incident.

We would like to read the reply to the "incident" although Microsoft call it a "support request" since we also asked what the difference, and where are we, with Hotmail/Outlook/Windows live Mail. Computer Mail page -Live mail/Outlook after the big switch over to Outlook.   We have 2 mail pages running, one on the web(outlook) and one on the computer (windows live mail). Confusion confusion reigns.

Thanks for help!!