Hotmail

2-step authentication has locked me out of my account

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归档帖子,发布于 2013年9月25日。 产品:Hotmail(已停止开发)。 其中的信息可能已经过时。

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问题 提问于 2013年9月25日
I have another microsoft account (@outlook.com) that i can no longer login to after resetting my password. I previously had a windows phone and had two-step verification enabled (authentication via app and text message). I had not logged into my account on a desktop in several months and forgot my password. i reset my password, and was prompted to verify via text message code. i did, and then tried to log in with the new password. i was given the prompt to verify again, but now both the text and call options are not availabe because that was the method i used to reset the password. the only option i am able to try is to verify using the microsoft authenticator app. however, i do not have a windows phone now and therefore don't have access to the app and any access codes. i am effectively locked out of my own account for a month until the text or call for code options are available again. 

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