Windows Mail App

 I cannot receive or send emails. When I added a new account it asked for my email and password. I typed it in and hit sign in. "All done! Your account was set up successfully."

I hit done. Nothing. Cannot receive or send emails. I hit Sync this view and there are dots moving across and said "Hold on while we fetch your mail." Nothing. I went into settings, manage account, click my email address and the are more characters in the password than what my password is. The change mailbox sync settings is grey and under that states "Options for syncing your content. Syncing your content.....

Please someone help.