Hotmail

My daughter is having trouble verifying her hotmail account, she is unable to give enough information asked for.

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归档帖子,发布于 2013年10月1日。 产品:Hotmail(已停止开发)。 其中的信息可能已经过时。

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问题 提问于 2013年10月1日
My daughter update an app on her phone which removed her from hotmail (was always logged in) and has forgotten her password.

She only uses her email occasionally and can't give enough information to have it verified, and cannot remember security questions from when it was set up originally.  She has been trying various passwords without luck, but has probably now locked the account with so many tries.

Is there any other way of getting access back,like providing paperwork confirming her identity etc ?

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