问题 提问于 2013年8月23日
I have had this same email account for 20 years and use it for business. It appears my email was hacked. I did the appropriate steps and answered all security questions, a code was sent to my mobile phone and then I was able to reset my password. But I still get this error message:
You recently updated your security info
We have a waiting period for the updates to take effect. On 9/7/2013, we'll delete your old security info:
tr*****@gmail.com
Once this is deleted, you'll be able to verify your account with info you have access to. If you didn't make the updates, or if you still have access to the above info, cancel the updates.
I USE THIS ACCOUNT FOR BUSINESS AND CANNOT BE LOCKED OUT UNTIL SEPTEMBER 7TH. I answered every single security question accurately. I do not understand why it is locking me out still.
I've also spoken with 3 different Microsoft reps and they have not given me any assistance. I have never in my life experienced such an issue. I've had my email hacked and I simply had to reset my password. To not have access to my email for 2 weeks
is unacceptable.
I'm not sure how this forum notifies me if my email account is not working. Another email is:
*** Email address is removed for privacy ***
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