I have windows 8.1. I am using windows live mail for my email. I get my email through time warner and use a POP /SMTP server. I set up the account and it worked fine for 6 months. A few days ago it developed a problem.

When I opened the program it connects, looks for email and gets to "receiving email" at which point it sits and spins. It will not download.

My wife uses WLM and the same Time Warner servers for her email and hers works fine so I have to think the problem is on my end. The server and port settings are the same, the only difference is the specific account name and the password (both of which have been double checked).

I can also access my email on my old computer using windows mail with the same account and settings as well as through the TWC email page.

What could cause this specific computer to fail during the receiving step. Is there something I can check or do to diagnose a problem?

Any help would be appreciated. I have a basic knowledge of computers but if you need specific information please include how to get it. I may know I may not, assume I don't and you'll probably be right.

Thanks for your help.