I have been locked out of my Windows Live mail account for a number of days now, since I was initially locked out after changing my MacBook Pro hard drive, with no success getting any closer to unblocking it, having been sent around in circles by different departments through a variety of different recovery links, all of which have been unsuccessful. I think I just need to speak with a human being who has the ability to reset an account - assuming I can provide sufficient evidence that I am who I say I am. 

So far I have done...

Recovery questionnaire (which is impossible to satisfy!), chat, directed to a supprt email, directed to here, directed from here to another submission form, received a reply but when I followed the link in my new Microsoft account (this one, which I had to make solely for trying to recover the other) I was told this account "is not allowed to view this incident", tried logging into my locked account and I've ended up back at square one with the useless questionaire again.

You can imagine my frustration now. Is there anything else I can try? I'm losing hope at recovering this account, but need to remind myself to keep trying as it is one which receives work emails, which being self employed, it is especially a problem if I am not receiving them as it leaves me out of work ultimately!

Any real help would be greatly appreciated - I cannot believe how difficult this whole process has been made!!